Monday, August 16, 2010

How much does "free" really cost?


On Thursday night I stopped at JoAnn's on my way home from the office to pick up some thread and the lining fabric for the dress. Picked out a couple of patterns ($1.99 each) and another piece of the dress fabric (since the original piece I bought was the end of the bolt - and I figured it wouldn't hurt to have some extra on hand). When I went to check out, I had 3 different 40% off coupons and a bunch of the $10 off a $10+ purchase "gift" cards I had earned from the previous weeks' purchases. I figured the total cost would be less than $10 cash.

Unfortunately, the JoAnn's management never bothered to instruct their cashiers how to enter more than one of the $10 off cards and since all of the cards had the same bar code number, the computer balked. For over an hour the night manager tried and tried to enter the sales, and each time the system came up with different amounts. In the end she "fudged" parts of the transaction, and separated it into pieces just to get it rung up. And despite the small print on the cards which said they were good on both sale and regular price merchandise (with a few big ticket item exceptions) apparently the computer would not allow the cards to be applied towards the patterns on sale.

One hour of time totally wasted. And that after the meeting from hell at the office. And my man at home waiting to take me out to dinner and worried sick that I had been in an accident. Somehow the "free" $50 didn't seem like it was free after all.

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